FAQ

A freestanding emergency room or center is a state licensed emergency care facility that is not physically attached to a hospital. Freestanding ERs offer the same scope of practice as a traditional ER, often with little to no wait time.

Unlike urgent care centers, freestanding ERs (like the ER on Soncy) are open 24/7/365 and equipped and staffed to handle medical emergencies like a traditional ER. The ER on Soncy is staffed with residency trained emergency physicians, and have on site radiology, lab, cardiac monitoring and acute resuscitation capabilities.

We will process your insurance for your emergency visit. Unfortunately, due to federal regulations we are unable to accept medicaid, medicare and tricare.

According to Texas and federal law, insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Whether the emergency room you choose is in-network or out of network for you, the law requires that your insurance carrier pay for your emergency care (US Dept. Health and Human Services) .

Your out-of-pocket expenses, such as deductible or co-pay for example, will depend on your insurance company and plan. If you have a co-pay, it will be the amount required for an emergency room visit, and not the co-pay required for an urgent care facility. We are able to work with you as well if you do not have insurance or prefer to pay cash.

All patients presenting to the ER receive a medical screening exam. We will not refuse patient treatment in the event of a life-threatening situation, regardless of the ability to pay.

The ER on Soncy has transfer agreements with the local hospitals if you need to be admitted to the hospital. We will arrange and coordinate the admission process for you.